Introduction - General

The website "www.ziras.gr" is an online commercial store selling products via the Internet (hereinafter referred to as "online store" or "website") created and operated by a limited liability company under the name ZIRAS OFFICE SOLUTION E.E. (Tax Identification Number: 800935410), Contact Address (71 Poseidonos Ave. - Alimos), Telephone Service Line (210-9836094), E-Mail Address (info@ziras.gr) (hereinafter the COMPANY). BUSINESS is the distance seller versus the consumer within the meaning of current legislation.
The following terms and conditions will apply to the use of the online store with the trademark ZIRAS OFFICE SOLUTION which is located at the electronic address "www.ziras.gr" Any user who enters and trades or uses the services of the online store ( hereinafter referred to as "visitor" and / or "user" or "customer" depending on whether he / she is limited to visiting the store only or ordering and selling products and services) is considered to consent and unconditionally accepts the following terms, without exception. If a user does not agree with these terms, then it is his responsibility to refrain from visiting, using the website as well as from any transaction or use of the services of the online store.

All terms and conditions set out below are in accordance with all applicable Greek and European laws and organizations, aim at safeguarding consumer rights, the reliability of transactions in competitiveness, the reliability of market information and the protection of vulnerable groups in society and certify our responsibility and intention to satisfy and ensure our customers.

Modification of terms and conditions of use of the online store

The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes to inform consumers of any change, through the pages of this online store. Contracts through the online store are drawn up in the Greek language. It is clarified that the change of terms does not occupy already registered orders.

Provided Information & Products

THE COMPANY is committed to the completeness and validity of the information provided in the online store, both in terms of the existence of the essential characteristics described on a case-by-case basis for each product it has, and for the accuracy of the data online store of the COMPANY, services, subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure. Therefore, the COMPANY, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake or inadvertence during the common experience and has the right to correct them whenever it realizes their existence.

Limitation of Liability

THE COMPANY fully complies with the provisions of the Civil Code regarding the sale as well as the provisions of Law 2251/1994 on Consumer Protection as amended and in force.

The COMPANY in the context of its transactions from the online store is not responsible and is not obliged to compensate for any damage or loss arising from the cancellation of orders, non-execution or delay in their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs based on the observed data about the availability or not of the interested customer and undertakes in case of change of these data, to inform the customers in time about the non-availability, in which case she bears no further responsibility. The online store provides the content (information, names, photos, illustrations, etc.), products and services available through the website "exactly as they are". In no case is the COMPANY liable or criminally liable for any damage (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.) that may a visitor of the online store or a third party due to a reason related to the operation or not and / or the use of the website and / or inability to provide products and / or information available by him and / or from any unauthorized interventions products and / or information available through it.

Intellectual property rights

All content of the online store, including images, graphics, photographs, drawings, texts, etc. are the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions. Any copying, transfer or creation of a derivative work based on this content is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and insignia listed and describing the online store or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively and are protected by Greek, EU and international commercial laws. trademarks, industrial and intellectual property and unfair competition.

In any case, their appearance and display in the online store should in no way be construed as a transfer or assignment of their license or right of use.

Applicable law and jurisdiction

The present terms and conditions of use of the online store and in general the transactional relations between the COMPANY and its users / customers are governed by Greek law, while the Courts of Athens are responsible for resolving any disputes.

User Obligations

The user of the website "www.ziras.gr" agrees and accepts not to use the services, information and data of the online store for: a. Sending, publishing, sending by e-mail or otherwise transmitting any content that is illegal for any reason, causes unlawful insult and damage to the COMPANY or any third party or violates the confidentiality or confidentiality of any person, b. Sending, publishing, sending by e-mail or transmitting in other ways any content that offends users' morals, social values, minority, etc., c. Submit, publish, e-mail or otherwise transmit any content for which users do not have the right to transmit in accordance with the law or applicable contracts (such as inside information, property and confidential information obtained or disclosed as part of work d) Sending, publishing, sending by e-mail or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any kind, e. Sending, publishing, e-mailing or otherwise transmitting any material containing software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip the operation of any software or computer hardware, f. Intentional or unintentional violation of g. Harassment of third parties in any way and h. Collection or storage of personal data about other users.

Payment policy

The online store of the COMPANY reserves the right to change prices without prior notice to the customer.

In the context of good faith and for your protection, please, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact 210-9836094 or electronically at info@ziras.gr

Delivery of goods

Unless otherwise agreed on the time of delivery, the COMPANY delivers the goods by transferring the physical possession or control of the goods to the consumer without undue delay, but definitely within 30 calendar days from the conclusion of the contract.
If the COMPANY does not fulfill its obligation to deliver the goods at the time agreed with the consumer or within the above mentioned deadline, the consumer must request to make the delivery within an additional period depending on the circumstances. If the COMPANY does not deliver the goods within this additional period, the consumer is entitled to terminate the contract.
The above does not apply if the company has refused to deliver the goods or if the delivery within the agreed delivery time is significant, taking into account all the circumstances surrounding the conclusion of the contract, or if the the consumer has informed the supplier, before the conclusion of the contract, that the delivery is required to be made on or by a certain date. In such cases, if the company fails to deliver the goods at the time agreed with the consumer or within 30 days the consumer is entitled to terminate the contract immediately, without prejudice to any legal right, and the COMPANY is obliged to return, without undue delay, all money paid under the contract.
The risk of loss or damage to the goods is transferred to the consumer when he or a third party designated by the consumer and different from the carrier has acquired physical possession of the goods.
In the event that the carrier has been instructed by the consumer to transport the goods and this option has not been offered by the supplier, without prejudice to the consumer's rights vis-.-Vis the carrier, the risk is transferred to the consumer upon delivery to the carrier.
The COMPANY is not responsible in case of untimely delivery of products due to exceptional weather events, or other situations which make it impossible to deliver products on time (eg strikes) or due to incorrect registration of consumer data through his fault, or due to objective negligence. consumer.

Payment methods
I. Collection from the physical store:

Payment at our physical store upon receipt of the product

II. Bank deposit:

For the repayment of the purchases you can deposit a lump sum corresponding to the bank accounts of the COMPANY

BENEFICIARY: ZIRAS OFFICE SOLUTION Ε.Ε

National Bank

ACCOUNT NUMBER: 698 0021 0085

IVAN: GR61 0110 6980 0000 6980 0210 085

SWIFT / BIC: ETHNGRAA

PIRAEUS BANK

ACCOUNT NUMBER: 516 0096 3199 62

IVAN: GR65 0172 1600 0051 6009 6319 962

SWIFT / BIC: PIRBGRAA

ALPHA BANK

ACCOUNT NUMBER: 355 0020 0200 2852

IVAN: GR18 0140 3550 3550 0200 2002 852

SWIFT / BIC: CRBAGRAA

EUROBANK

ACCOUNT NUMBER: 0026 0185 18 0200715628

IVAN: GR66 0260 1850 0001 8020 0715 628

SWIFT / BIC: ERBKGRAA

After depositing money, please send the bank receipt via email to info@ziras.gr to notify that the deposit was made. The products are shipped after confirmation of the deposit of the order amount.

Payment by credit or debit card

The website "www.ziras.gr" uses the SSL protocol for secure online commercial transactions through the secure service Alpha e-Commerce. In this way all the credit card information is encrypted, so that it can not be read or change when transported over the Internet.
SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for certifying websites (web sites) to network users and for encrypting data between network users and web servers (web servers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.

Withdrawal

The Customer has the right to withdraw from the purchase contract within a period of 14 calendar days from delivery and even when there are many products in the same order from delivery and the last while when there is an obligation to deliver products at regular intervals from delivery of the first . The withdrawal is made under the following conditions: A. This withdrawal is unjustified and free of charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the forms accompany it and its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item. B. The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it. C. Following the declaration of withdrawal, the COMPANY is obliged to return the price received within a maximum of 14 days from the receipt of the products. D. Shipping and delivery costs are not refundable. E. The refund to the customer will be made by the same means by which the initial collection was made. Specifically in case of debit by credit card as follows: in case the price has been paid to the BUSINESS until the withdrawal and return of the item, the BUSINESS will be obliged to inform the Bank about the cancellation of the transaction and the bank will take any action provided on the basis of the contract drawn up with the customer. The COMPANY after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer. F. In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of the claim. of her vis-.-vis the customer.

Special products

The COMPANY, among other things, trades as the exclusive distributor in Greece products of the American company humanscale. The user of the website has the right to configure and order the product to his own preferences, such as dimensions, design, construction material, color, etc., ie not to choose a finished product from the company's catalog. In this case the consumer must prepay the product, has no right to cancel the order or withdraw from the sale and the COMPANY is only responsible for any defective product as follows.

Defective product

All our products are tested and in excellent condition and carefully packed in order to reach you without damage. In the unlikely event that a product received by a consumer has a defect, then the consumer is obliged to immediately inform the company, stating the desire to change the product due to a defect without any charge.
Upon receipt of the defective product, the company will resend either another product identical to the returned or a different product, of equal value to the one being replaced. A prerequisite is that the products being replaced are in good condition and not used.

Safe products

The products available from the COMPANY are durable products which have all the necessary certification for safe operation.

Customer service

The COMPANY makes every effort to provide the best possible service, the immediate response to complaints and the avoidance of any dissatisfaction of its customers. Requests, complaints or information regarding customer service after the sale are recorded at 210-9836094 (working days and hours) or electronically at the address "www.ziras.gr"